This policy was published on 30 July 2024, and will take effect on 31 August 2025. The previous version of this policy can be viewed here. Learn more about interest-based advertising and your choices here.
Privacy Policy
This Privacy Policy explains our privacy practices for paytosewa.site (which we’ll refer to as the
"Site"), Etsy’s mobile applications, including the Etsy App and the Etsy Seller App (together, the
"Apps"), Etsy Payments, Pattern by Etsy, Etsy’s public Application Programming Interface (the
“API”), and other services provided by the Etsy companies set out at Section 11 (which we’ll
refer to as "Etsy", or as "we", "us", and "our"). We’ll use the term “Services” to refer collectively
to the Site, the Apps, Etsy Payments, Pattern by Etsy, and the API.
This policy applies to our registered buyers (“Buyers”) and sellers (“Sellers”) (together, our
“Members”), those who purchase items on Etsy without an account (“Guests”), and anyone
else who visits our Sites or uses our Services (together with our Members and Guests, “you”
and “your”). If you are not a registered Member or if you are a Guest, please see our
Non-Member Privacy Policy for further information about how we may collect and use your
information, available here.
This policy does not apply to the practices of third parties that you may choose to share
information with when you use the Services. Please note that the collection and use of your
information by these third parties is subject to their own privacy policies and terms. You should
understand the privacy and security practices of any third party before you share information
with them
It is important for you to understand how we use your information. You should read this policy in
full, but some key points to help you navigate the policy are:
● Our mission at Etsy is to keep human connection at the heart of commerce. We connect
Buyers with Sellers that offer handmade or vintage products and craft supplies. By
accepting our Terms of Use and this Privacy Policy, or by using any of our Services, you
confirm that you have read and understand this policy, including how and why we use
your information.
● We collect and use your information to provide and improve our Services, to protect the
security and integrity of our Services, and to comply with our legal obligations. To learn
more about the information we collect and how we use it, see Section 1 and Section 2
below.
● We share your information with other Etsy group companies, trusted partners, and
service providers to provide our Services, for security purposes, to understand how you
use and interact with our Services, and to meet our legal obligations. To learn more, see
Section 3.
● Depending on your location, different Etsy entities may provide different parts of the
Services to you. For more information on your relevant service provider(s) and data
controller(s), along with details of how to contact them, see Section 12.
● If you have any questions about this Privacy Policy, or wish to exercise your rights, see
Section 11 for further information about how to contact us. You can learn more about
policies by visiting our House Rules and Help Centre.
Buyer Account Information
We collect certain information from you
when you set up an Etsy Buyer account
and use the Services. Buyer Details: Your name, email
address, and phone numbe
● Buyer Payment Information: Your
billing address and payment
information (e.g., credit or debit card
details or other payment credentials,
like PayPal)
● Delivery Information: Your delivery
address, contact name, and phone
number (in certain countries outside of
the EU)
● Regional Information: Your country,
preferred language, and currency
Seller Account Information
We collect certain information from you
when you set up an Etsy Seller account,
and use the Services.
Seller Details: Your name, email
address, country of residence, phone
number, date of birth, taxpayer
address, and Etsy shop name. For
sellers established as incorporated or
other form of legal entities, the name,
address and date of birth of all
individuals who own or control 25% or
more of the entity ("beneficial owners")
● Seller Payment Information: Your
bank country, bank account details,
billing address and other payment
information (e.g., credit or debit card
details or PayPal credentials)
● Shop Preferences: Your preferred
language, country, and currency
● Business/Tax Information: Your tax
and government-issued identification
numbers
● Regional Information: Your country,
preferred language, and currency
Buyer Public Profile Information
As a Buyer on Etsy, you can choose to provide your name and other information
in connection with your account and
activity. Other people will be able to see
your profile information. Your saved
product listings that are grouped by you
(“Favourites and Collections”) may
also be visible publicly, depending on
your settings.
You can edit, remove, or limit this
information through your account
settings
Your name
● Birthday
● Gender
● Location
● Profile photo
● Your bio
● Favourites and Collections
● Who you follow and your followers
● Linked third-party accounts (e.g.,
social media, “sign-in with”)
● Product reviews
● Registry information (e.g., name,
partner name, wedding or special
event date, delivery information, items
on your registry)
Seller Public Profile Information
As a Seller on Pay To Sewa, you must provide
certain information for your shop. You
can also choose to share other
information (such as birthday, gender or
location) in connection with your account
and activity. Other people will be able to
see your profile information.
You can edit, remove, or limit this
information through your account
settings.
Shop name
● Your name
● Birthday
● Gender
● Location and/or business address (if
applicable)
● Profile photo
● Your bio, shop photos, and shop links
● Holiday mode announcements
● Linked third-party accounts (e.g.,
social, “sign-in with”)
● Shop policies (e.g., returns)
Seller Verification Information
As a Seller on Pay To Sewa, you must provide
certain information where applicable to
help us verify your identity and prevent
fraud before you can use the Services.
Selfie: The live photo(s) of your face
you take when onboarding
● Government ID: A copy of your
government-issued photo ID
Biometric Data
Where applicable, we use certain
information about your physical
characteristics to perform seller
verification checks.
A biometric scan of your facial
geometry extracted from your
Government ID and from your Selfie
Guest Checkout Information
You can purchase items on Etsy without
an account through our ‘Guest Checkout’
feature. We need certain information
about you to facilitate your purchase.
Your name
● Email address
● Billing name and address
● Credit or debit card information or
other payment method
● Delivery name and address
Transaction Information
When you buy or sell items on Pay To Sewa, we
collect information about the order as
part of your transaction history.
Information about your transactions on
our Services, such as the shop name,
items purchased, Buyer’s name,
purchase price, and date of the
transaction
Photographs and Videos
You may enable the Apps to access your
mobile device’s camera to upload
photographs and videos to Etsy, or you
can upload photos and videos directly
through our Site.
Photos and videos you upload to your
profile, our forums, as part of product
reviews or through Pay To Sewa other
products and features (e.g., search,
gifting)
Customer Support Information
We collect certain information when you
engage with our customer support
teams.
Your communications with and
through our support team and tools,
including the automated and live chat
features on our Site
● Any additional information you
provide, including transaction
information (e.g., order number and
transaction ID), and/or device and
technical information (e.g., IP address
for troubleshooting)
Information We Receive from Third Parties
We receive certain information about you from third parties.
Information from our Payment
Processors and Other Entities
We receive certain information about
Buyers from third parties such as
payment processors or fraud prevention
partners, who help us to process
transactions, provide our Services and
prevent fraudulent or illegal activity
Your name
● Your billing address
● Your email address
● Your phone number
● Fraud prevention data such as
risk-scoring
Third-Party Application Information
We receive certain information when you
engage with third-party applications or
platform integrations on other sites and
apps.
When you link our Services with
third-party applications or integrations
(e.g., linked third-party accounts), we
receive your contact information,
including your name and email
address, and any additional
information you authorise the third
party to share with us (for example,
social media accounts and/or sign-in
functionality)
● Business partners such as delivery
partners may share business
information such as package and
transaction data
Non-Member Information
receives or obtains information
about a person who is not yet a
registered Etsy Member or who is a
Guest, and has not directly made a
purchase (a “Non-Member”) in
connection with certain Etsy features,
such as when a Non-Member subscribes
to an Etsy newsletter, a Member invites
a Non-Member to visit the Site, a
Member uploads Non-Member
information to send a gift, or when a
Member sends a gift card code to a
Non-Member. For more information
Non-Member email address
● Non-Member IP address
● Non-Member physical postal address
● Non-Member special occasions and
interests
To facilitate buying and selling on Etsy
We use certain information to facilitate
buying and selling on Pay To Sewa. This can also
involve us sharing your information with
some of our third-party partners – such
as our delivery and payment partners –
to enable us to provide the Services to
you pursuant to our Terms of Use. Such
partners will process your information in
accordance with their own privacy
policies.
Buyer Account Information
● Seller Account Information
● Seller Verification Information
● General Location Information
● Information from our Payment
Processors
● Guest Checkout Information
● Transaction Information
● Customer Support Information
To provide our Payments service
As an Etsy Seller, you may use our
payment service, Etsy Payments,
depending on your location, to accept
various forms of payments on the Site,
Apps, and other Services. You will need
to provide certain information to set up
an account.
For more information, see the Pay To Sewa
Payments Policy.
Seller Account Information
● Seller Verification Information
To provide Guest Checkout
We allow Guests to purchase items from
Pay To Sewa without an account through Guest
Checkout.
Guest Checkout Information
● Browser and Device Information
● Transaction Information
● Payment Information
To promote the safety, security and
integrity of our Services
We process certain information and
apply automated processing techniques
and/or manual (human) review to verify
accounts and related activity, to find and
address violations of our Terms of Use
and applicable policies, to investigate
suspicious activity, to detect, prevent
and combat harmful, unsafe, or unlawful
behaviour, including fraud, to detect and
prevent spam and security issues, and
to maintain the integrity of our Service
Buyer Public Profile Information
● Seller Public Profile Information
● Buyer Account Information
● Seller Account Information
● Seller Verification Information
● Browser and Device Information
● Customer Support Information
● Information from our Payment
Processors
● Messages Information
To send Service communications
We may send you administrative or
account-related communications about
our Services, including to verify your
email address, welcome you to the
Services, confirm a transaction, or notify
you about an order, service availability,
changes to the Services, or updates to
this Policy, our Terms of Use, or other
policies. You may not opt out of
receiving service communications, such
as emails or mobile notifications sent for
legal, security, or other transactional
purposes.
Buyer Account Information
● Seller Account Information
● Transaction Information
● Guest Checkout Information
To provide support and resolve order
issues
We use your information to respond to
requests for support (via the Apps, Site,
or email) and to respond to customer
care and other inquiries, including
providing telephone-based customer
support to Members or Guests (who
provide their telephone numbers). We
may also use your information to resolve
any cases, order issues, or dispute(s)
between you and another Member.
Buyer Account Information
● Seller Account Information
● Guest Checkout Information
● Transaction Information
● Service Usage Information
● General Location Information
● Customer Support Information
● Messages Information
Where necessary to comply with our legal obligations
Our Services are subject to laws and regulations that require us to collect, use, and
store your information in certain ways. Where applicable, if you do not provide the
information required by law, we will have to close your account.
Why and How We Use Your
Information
To comply with local laws on
selling goods
In certain countries we are
required to display certain
information about Sellers on
Etsy, (for example as required
under the Digital Services Act).
Information Categories Used
Buyer Public Profile Information
● Seller Public Profile Information
● Buyer Account Information
● Seller Account information
Contact Us
If you have any questions:
● Contact Pay To Sewa Support team via our Help Centre
● Chat Support (available on our Site)
● Send an email to Etsy’s Data Protection Officer at help@paytosewa.site
● Write to us at one of the following addresses:
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